Key Tasks and Responsibilities
- Respond to customer support inquiries by phone and email
- Respond to monitoring alerts for server and network issues
- Maintain and support the technical infrastructure – servers, firewalls, network devices
- Setup new servers following documented procedures – hardware assembly, rack installation, OS installation
- Troubleshoot server slowdowns and errant behavior, based on specific procedures
- Be on call in case of emergency
- Manage escalation of issues to senior staff and vendors
Preferred Education/Experience
- Bachelor's or Master's Degree in Computer Science, a related technical field involving software engineering, or equivalent practical experience
- Experience with Public Cloud
- Experience working with databases (e.g., SQL)
- Comfortable with Linux and Bash
- Systematic problem-solving methods, practical communication skills
- Experience improving efficiency, scalability, and stability of systems
- Experience with alerting, monitoring, and remediation automation in a large scale distributed environment
- Experience with Containers, Docker, and Kubernetes is a plus
- Experience programming in at least one of the following languages: Java, GoLang, or Python is a plus